In these terms and conditions terms the “Company” and/or “We” refer to Frederick Pateman/The Confidence Clinic™/Happy Confidence
On booking your appointment you will be given confirmation of costs, cancellation policy, payment details etc. Along with your payment you will be asked to give your contact details. This will then form an agreement between you and the Company.
SESSIONS
Successful sessions rely on your commitment and motivation. When you agree to partake in your sessions, you, you agree to be fully involved and committed to the process, which may include self-work if necessary. This also includes attending your sessions and arriving on time.
You accept that treatment is offered on the basis of the information you supply, which you represent and warrant to be complete and truthful.
Ongoing sessions will always be discussed with you and you will have the right to express your preferences regarding your treatment plan and timeframe.
You are free to end or withdraw at any time. The cost of any sessions to be paid for in advance
Your session will last 50 minutes apart from an initial assessment session which lasts 30 minutes
FEES
Fees are variable depending on the nature of your issue. The fee will be agreed before your first session.
Payment methods are by credit card or debit card via PayPal, NOTE the company has no access to your details and by PayPal itself
CANCELLATION POLICY
We require at least 24-hours' notice if you need to reschedule or cancel your appointment, so that we may offer it to someone else. The charge for sessions cancelled with less than 24-hours' notice will be the full session fee.
If you wish to cancel, then please email immediately.
The Company reserves the right to cancel an appointment at their sole discretion, this will only be in exceptional circumstances and as much notice as is possible will be given. The Company shall not be liable for any financial or other consequences of the cancellation.
A “no show” will also attract a charge of 100% the arranged fee.
REFUND POLICY
The Confidence Clinic™ services are not eligible for refunds
HYPNOSIS (if used)
Hypnosis, if used, cannot control or force the client to change or do anything they do not want to do.
Although The Company has had great results, results cannot be guaranteed and may vary based on the mindset of the client, the desire to change and the commitment to follow instructions during and after the session.
DISCLAIMER
We will always do our best to help you achieve a successful outcome. However, you accept that an agreement to work on an issue does not mean that a particular outcome can be guaranteed. Fees are payable for your sessions for the time and expertise, regardless of the outcome. Results may differ from person to person.
With pain management sessions, if you wish to reduce or stop any medication then medical support must be obtained. This appointment does not replace medical advice and assistance. You will be accepting full responsibility for turning the pain off, and advised to take note of any new pain, if it arises, and seek medical attention.
STANDARDS OF BEHAVIOUR
We will use best practice at all times and adhere to the standards of conduct as stated by my governing bodies.
In return by attending your session you agree to the following standards of behaviour:
- Be free from drugs and alcohol (except medication prescribed by your doctor).
- You will not harm yourself or others (including any employees of the Company) or any property belonging to the Company or others.
- Take your sessions seriously and treat the Company with respect.
If you demonstrate violent, abusive or anti-social behavior, the Company reserves the right to cancel the session and any future sessions and/or treatment.
PRIVACY AND CONFIDENTIALITY
Keeping and maintaining records is required for all clients and for anyone who makes an enquiry. These records are kept both in written form or/and electronically. Your information will be protected by reasonable security safe guards against loss and theft, unauthorized access or use. Your information will never be sold or distributed unless required by law.
For supervision and training purposes and continuing professional development (CPD) anonymous case histories may be shared with others Anonymous means your personal details are removed and no information that might identify you is used. If you do not wish your information to be used in this way, please inform the Company via email.
The Company will respect client confidentiality at all times except if:
- You reveal you intend to harm yourself or another person.
- You reveal that a child is being abused or is in danger of abuse.
- We are compelled to reveal information by a court order.
- You reveal you are a member of a terrorist organisation – this must be reported to the police.
- You reveal you are laundering money from the sale of drugs – this must be reported to the police